Turf: Best Gainsight Alternative for Community

The #1 Gainsight Community Alternative

Turf provides embeddable community forum software that drives customer engagement through in-depth discussions between your users.

Other SaaS companies using Turf

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Join a growing group of satisfied customers who have made the switch.

Your fully branded community environment hosted on your domain.

Community features

All the features you need to build an engaged customer community.

Customization

Community structure

Structure and categorize your community with tabs and channels. Use channel building blocks that offer different templates and use cases.

White-label

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Custom domain

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Colors and typography

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Custom SSO & auth pages

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Custom email notifications

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Language and translation

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Search

Advanced search and federated search inside your community environment.

Analytics

Directly measure community ROI and community business impact.

Gamification

Voting

Let members upvote and downvote community posts and comments. Community posts with higher vote counts will be shown more prominently in your community.

Member levels

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Embeddable widget

Embed your community inside your own product.

Community forums

Enable your users to communicate and perform discussions.

Customer feedback & ideation

Display your roadmap, changelog, feature requests, bug reports, and more.

Connect all your essentials.

Effectively integrate your other customer-facing modules and adopt your customer community in your workflow and tech stack.

Use cases & benefits

Increase self-service

Increase customer self-service through in-depth discussions and communication between your users. Allow your user base to help each other instead of creating support tickets and reducing support costs.

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Boost customer success

Boost customer success by giving users an easier and more efficient way to find answers to their questions by searching an ever-growing knowledge base of posts and answers written from the users' point of view.

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Cultivate customer engagement

Cultivate customer engagement by creating a community feeling around your brand. Enable users to communicate and bond with one another about best practices in their industry and ways to use your product for their specific use case.

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Create brand advocates

Identify your most involved users, shine the spotlight on your most loyal customers, amplify their voices, and reward them for their contributions and ideal behavior. Your community will create brand advocates and nurture loyalty from your customers.

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Data-driven product decisions

Get more in-depth product feedback, let customers contribute to your roadmap, and make data-driven development decisions based on customer community data and sentiment around specific topics.

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Traffic and user acquisition

Generate more leads through valuable niche-specific discussions in your community and identify upsell opportunities with existing customers based on their community activity and contributions.

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Lower support costs

Lower churn rates

More customer engagement

More organic traffic

The step-by-step launching guide for customer communities

Ensure a successful launch of your customer community by following this step-by-step launching guide.

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