# The #1 Mighty Networks Community Alternative

Turf provides embeddable community forum software that drives customer engagement through in-depth discussions between your users.

## Other SaaS companies using Turf

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## Full platform

### Your fully branded community environment hosted on your domain.

**Community forums**  
**Threads**  
**Knowledge base**  
**Customer feedback & ideation boards**  
**Academy & Courses**  
**Event management**

## Features

- **Private channels**  
- **Subcommunities**  
- **Analytics**  
- **Moderation workflows**  
- **In-app widget**  
- **Direct messaging**  
- **Customization**  
- **Member levels**  
- **Polls & surveys**  
- **Gamification**  
- **Custom domain**  
- **SSO**  
- **Voting**  
- **Badges**  
- **Pin best answers**  
- **Notifications**  
- **Social login**

### Customization

#### Community structure

Structure and categorize your community with tabs and channels. Use channel building blocks that offer different templates and use cases.

#### White-label

Use this paragraph of text to expand on the heading above and add some extra information. Make the paragraph long enough to provide enticing detail, but short enough.

#### Custom domain

#### Colors and typography

#### Custom SSO & auth pages

#### Custom email notifications

#### Language and translation

#### Social login

Easily let your users sign in/up with popular services such as Google and LinkedIn.

#### Private access

Gate access to areas in your community and decide which users or segments can view it.

#### Member segments

Segment your community members or import customer segments from your CRM.

#### Private messaging

Chat 1-on-1 with your community members and let them create support tickets.

#### SEO

Your community content is optimized for search engines with meta tags and markups.

#### Rich text editor

Members can create rich posts with media, code blocks, and lots of other formatting options.

### Search

Advanced search and federated search inside your community environment.

### Analytics

Directly measure community ROI and community business impact.

### Gamification

#### Voting

Let members upvote and downvote community posts and comments. Community posts with higher vote counts will be shown more prominently in your community.

#### Member levels

#### Leaderboards

#### Badges

## Use cases & benefits

### How a customer community environment can boost your SaaS company.

#### Increase self-service

Increase customer self-service through in-depth discussions and communication between your users. Allow your user base to help each other instead of creating support tickets and support costs.

[Learn more](/content/use-cases/customer-self-service/index.html)

#### Boost customer success

Boost customer success by giving users an easier and more efficient way of finding an answer to their questions by searching an ever-growing knowledge base of posts and answers written from the users' point of view.

[Learn more](/content/use-cases/customer-success/index.html)

#### Cultivate customer engagement

Cultivate customer engagement by creating a community feeling around your brand. Enable users to communicate and bond with one another about best practices in their industry, ways to use your product for their specific use case, and more.

[Learn more](/content/use-cases/customer-engagement/index.html)

#### Create brand advocates

Identify your most involved users, shine the spotlight on your most loyal customers, amplify their voice, and reward them for their contributions and ideal behavior. Your community will create brand advocates and nurture loyalty from your customers.

[Learn more](/content/use-cases/brand-advocates/index.html)

#### Data driven product decisions

Get more in-depth product feedback, allow customers to contribute to your roadmap, and make data-driven development decisions based on customer community data and sentiment around specific topics.

[Learn more](/content/use-cases/product-feedback-ideation/index.html)

#### Traffic and user acquisition

Generate more leads through valuable niche-specific discussions in your community and identify upsell opportunities with existing customers based on their community activity and contributions.

[Learn more](/content/use-cases/user-acquisition/index.html)

### 54%

### Lower support costs

[Learn more](/content/benefits/lower-support-costs/index.html)

### 32%

### Lower churn rates

[Learn more](/content/benefits/lower-churn-rates/index.html)

### 3X

### More customer engagement

[Learn more](/content/benefits/lower-churn-rates/index.html)

### 28%

### More organic traffic

[Learn more](/content/benefits/increased-user-acquisition/index.html)

## The step-by-step launching guide for customer communities

Ensure a successful launch of your customer community by following this step-by-step launching guide.

[Download](/content/download-community-launch-guide/index.html)