# The #1 Discourse Community Alternative Turf provides embeddable community forum software that drives customer engagement through in-depth discussions between your users. Embed your community inside your product Integrate and centralize all your existing modules Built specifically for SaaS companies ## Other SaaS companies using Turf - - - - - - - Join a growing group of satisfied customers who have made the switch. ## Your fully branded community environment hosted on your domain. ### Community forums ### Threads ### Knowledge base ### Customer feedback & ideation boards ### Academy & Courses ### Event management ## All the features you need to build an engaged customer community. - Private channels - Subcommunities - Analytics - Moderation workflows - In-app widget - Direct messaging - Customization - Member levels ### Customization #### Community structure Structure and categorize your community with tabs and channels. Use channel building blocks that offer different templates and use cases. #### White-label Use this paragraph of text to expand on the heading above and add some extra information. Make the paragraph long enough to provide enticing detail, but short enough. #### Custom domain Use this paragraph of text to expand on the heading above and add some extra information. Make the paragraph long enough to provide enticing detail, but short enough. #### Colors and typography Use this paragraph of text to expand on the heading above and add some extra information. Make the paragraph long enough to provide enticing detail, but short enough. #### Custom SSO & auth pages Use this paragraph of text to expand on the heading above and add some extra information. Make the paragraph long enough to provide enticing detail, but short enough. #### Custom email notifications Use this paragraph of text to expand on the heading above and add some extra information. Make the paragraph long enough to provide enticing detail, but short enough. #### Language and translation Use this paragraph of text to expand on the heading above and add some extra information. Make the paragraph long enough to provide enticing detail, but short enough. #### Social login Easily let your users sign in/up with popular services such as Google and LinkedIn. #### Private access Gate access to areas in your community and decide which users or segments can view it. #### Member segments Segment your community members or import customer segments from your CRM. #### Private messaging Chat 1-on-1 with your community members and let them create support tickets. #### SEO Your community content is optimized for search engines with meta tags and markups. ### Search Advanced search and federated search inside your community environment. ### Analytics Directly measure community ROI and community business impact. ### Gamification - Voting - Member levels - Leaderboards - Badges #### Embed your community inside your own product. ### Community forums Enable your users to communicate and perform discussions. ### Threads In-depth threading and commenting on community forum posts. ### Customer feedback & ideation Display your roadmap, changelog, feature requests, bug reports, and more. ### Knowledge base Create and host product documentation, help articles, and other resources. ### Event management Schedule, announce, and manage upcoming events. ## Use cases & benefits ### Increase self-service Increase customer self-service through in-depth discussions and communication between your users. Allow your user base to help each other instead of creating support tickets and support costs. ### Boost customer success Boost customer success by giving users an easier and more efficient way of finding an answer to their question by searching an ever-growing knowledge base of posts and answers written in the user's point of view. ### Cultivate customer engagement Cultivate customer engagement by creating a community feeling around your brand. Enable users to communicate and bond with one another about best practices in their industry, ways to use your product for their specific use case, and more. ### Create brand advocates Identify your most involved users, shine the spotlight on your most loyal customers, amplify their voice, and reward them for their contributions and ideal behaviour. Your community will create brand advocates and nurture loyalty from your customers. ### Data driven product decisions Get more in-depth product feedback, let customers contribute to your roadmap, and make data-driven development decisions based on customer community data and sentiment around specific topics. ### Traffic and user acquisition Generate more leads through valuable niche-specific discussions in your community and identify upsell opportunities with existing customers based on their community activity and contributions. ### 54% ### Lower support costs ### 32% ### Lower churn rates ### 3X ### More customer engagement ### 28% ### More organic traffic ## The step-by-step launching guide for customer communities Ensure a successful launch of your customer community, by following this step-by-step launching guide.