Turf: Customer Success Community Platform
The #1 Customer Success Community Platform
Turf provides an all-in-one community platform that boosts customer success through in-depth discussions between your users.
Other SaaS companies using Turf
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Your fully branded community hosted on your domain.
Community forums](/content/features/community-forums/index.html) Threads](/content/features/community-forums/index.html) Knowledge base](/content/features/knowledge-base/index.html) Customer feedback & ideation boards](/content/features/customer-feedback-management/index.html) Academy & Courses](/content/features/academy-courses/index.html) Event management](/content/features/event-management/index.html)
Features
All the features you need to build an engaged community.
- Private channels
- Subcommunities
- Analytics
- Moderation workflows
- In-app widget
- Direct messaging
- Customization
- Member levels
- Polls & surveys
- Gamification
- Custom domain
- SSO
- Voting
- Badges
- Pin best answers
- Notifications
- Social login
Customization
Community structure
Structure and categorize your community with tabs and channels. Use channel building blocks that offer different templates and use cases.
White-label
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Custom domain
Colors and typography
Custom SSO & auth pages
Custom email notifications
Language and translation
Social login
Easily let your users sign in/up with popular services such as Google and LinkedIn.
Private access
Gate access to areas in your community and decide which users or segments can view it.
Member segments
Segment your community members or import customer segments from your CRM.
Private messaging
Chat 1-on-1 with your community members and let them create support tickets.
SEO
Your community content is optimized for search engines with meta tags and markups.
Rich text editor
Members can create rich posts with media, code blocks, and lots of other formatting options.
Search
Advanced search and federated search inside your community environment.
Analytics
Directly measure community ROI and community business impact.
Gamification
Voting
Let members upvote and downvote community posts and comments. Community posts with higher vote counts will be shown more prominent in your community.
Member levels
Leaderboards
Badges
Use cases & benefits
How a community can boost your company.
Increase self-service
Increase customer self-service through in-depth discussions and communication between your users. Allow your user base to help each other instead of creating support tickets and support costs.
Boost customer success
Boost customer success by giving users an easier and more efficient way of finding an answer to their question by searching an ever growing knowledge base of posts and answers written in the users point of view.
Cultivate customer engagement
Cultivate customer engagement by creating a community feeling around your brand. Enable users to communicate and bond with one another about best practices in their industry, ways to use your product for their specific use case, and more.
Create brand advocates
Identify your most involved users, shine the spotlight on your most loyal customers, amplify their voice, and reward them for their contributions and ideal behaviour. Your community will create brand advocates and nurture loyalty from your customers.
Data driven product decisions
Get more in-depth product feedback, let customers contribute to your roadmap, and make data-driven development decisions based on customer community data and sentiment around specific topics.
Traffic and user acquisition
Generate more leads through valuable niche-specific discussions in your community and identify upsell opportunities with existing customers based on their community activity and contributions.